1. Who We Are
FixMyFault is an online platform. ("we", "us"). For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.
2. Information We Collect
- Customers: Name, Email, Phone Number, Postcode, Job Description.
- Trades: Business Name, Personal Name, Email, Phone, Address, Proof of ID, Insurance Documents.
- Technical Data: IP address, browser type, login timestamps.
3. How We Use Your Data
We use your data to:
- Connect Customers with Trades (Legal Basis: Performance of Contract).
- Process subscriptions and fees via Stripe.
- Send service notifications, including SMS alerts.
- Verify Trade identities to improve platform safety.
4. Sharing Your Data
We do not sell your data. We share data with service providers like Stripe (Payments), SendGrid (Email), and Twilio (SMS). When a Customer books a Trade, we share the Customer's full address with that specific Trade.
5. Contact
For privacy concerns, email support@fixmyfault.co.uk.