Pricing
FixMyFault keeps things simple. Customers use FixMyFault for free. Trades pay a subscription and tiny micro-fees when real customers actually reply.
Free Trial
£0 for 30 days
- Full access to non-emergency and emergency jobs (subject to area & trade type).
- SMS alerts (respecting your caps and settings).
- Inbox messaging with customers.
- Pay-per-reply micro-fees (only when the customer replies).
No long contracts. We’ll remind you before your trial ends.
Standard
£X / month
- Non-emergency jobs in your area.
- Optional emergency jobs if you opt-in.
- SMS + inbox notifications.
- Micro-fees per customer reply (small fixed amount).
Exact pricing is managed via Stripe – you can upgrade/downgrade from your dashboard.
Premium
£Y / month
- Priority access to emergency jobs.
- Higher SMS caps per day.
- Priority order in broadcast waves.
- Same micro-fee per customer reply.
You stay in control – cancel anytime in your billing portal.
How payment works between customer and trade
FixMyFault never handles customer payments to trades. Trades must clearly state their call-out fee and hourly or fixed prices in the first message in the inbox. Customers pay the trade directly via whatever method they agree between themselves.